Privacy Policy

Independent Ombuds Services has created this privacy policy statement (the “Privacy Policy”) in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering, use and dissemination practices for this Web site (the “Web site”). By using or accessing this Web site, you signify your assent to our Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY YOU MAY NOT ACCESS OR OTHERWISE USE THE WEB SITE.

Personal and Non-Personal Information: When using the Web site, in order to utilize some of the services such as email alerts and updates, you may be asked to provide, or you may chose to provide, certain personally identifiable information about yourself such as your name and email address (“Personal Information”). Independent Ombuds Services has no intention of collecting Personal Information from children under the age of 13 years old. In addition, we may also collect non-personally identifiable information, such as IP host address, pages viewed, search queries, impressions and other data, and may aggregate such information in a manner which does not identify any individual (“Aggregate Information”).

Information Usage: When a user sends an email message to us, such user indicates an interest in mediator services and Personal Information may be used for the purposes of communicating with such user. By providing Personal Information on the Web site, you consent to receive information and updates on our services. Independent Ombuds Services will not sell or rent any Personal Information to any third party. Except as required by law, specifically authorized by you or in connection with the maintenance and operation of this Web site, Independent Ombuds Services  will not share Personal Information with any third party.

We may use Aggregate Information to improve and enhance your experience on the Web site and for our research activities. For example, we may share Aggregate Information with unaffiliated third parties in an aggregate, anonymous form, which means that the shared information will not contain nor be linked to any Personal Information.

At anytime you may request to have your information deleted from our records by sending a request to

Changes to policy; Opt-Out Process: We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time by posting such changes here. If at any time in the future we plan to use Personal Information in a way that differs from this Privacy Policy, we will similarly post such changes here and provide you the opportunity to opt-out of such differing uses in advance. Your continued use of our Web site following the posting of any changes to this Privacy Policy means you accept such changes.

Cookies: “Cookies” are pieces of information that may be placed on your computer by a web site for the purpose of facilitating and enhancing your communication and interaction with that web site. Many web sites use cookies for these purposes. We may use cookies to customize your visit to the Web site and for other purposes to make your visit more convenient or to enable us to enhance our service. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Web site, but it may interfere with some of its functionality. We do not use cookies to retrieve Personal Information from your computer, or use cookies to retrieve other information from your computer for purposes that are unrelated to the Web site or your interaction with the Web site.

Clickstream: As you use the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a web site’s server. Clickstream data can tell us the type of computer and browsing software you use and the address of the web site from which you linked to the Web site. We may use clickstream data as a form of Aggregate Information to anonymously determine how much time visitors spend on each page of our Web site, how visitors navigate throughout the Web site and how we may tailor our web pages to better meet the needs of visitors. This information will only be used to improve our Web site. Any collection or use of clickstream data will be anonymous and aggregate, and will not contain any Personal Information.

Security: The security of your Personal Information is very important to us. We attempt to provide for the secure transmission of your information from your computer to our servers by utilizing encryption software. We have put in place physical, electronic, and managerial procedures to safeguard the information we collect, however, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and Independent Ombuds Services, and Independent Ombuds Services and you, will be free from unauthorized access by third parties such as hackers and your use of the Web site demonstrates your assumption of this risk. Only those employees who need access to your information in order to perform their duties are allowed access to your Personal Information.

Web site Terms and Conditions: Use of this Web site is governed by the provisions contained in the Terms and Conditions. Your use, or access, of the Web site constitutes your agreement to be bound by these provisions. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS YOU MAY NOT ACCESS OR OTHERWISE USE THE WEB SITE.

Contact: For questions or concerns relating to privacy, we can be contacted at: